SMS/Text Messaging & Voice Communications Terms

This policy or notice is provided by Velatura Aesthetics, PLLC, doing business as Velatura Medical Aesthetics & Wellness (“Velatura,” “we,” “us,” or “our”).

Mobile Terms of Service

1. Program and scope

The Velatura Patient Communications program covers SMS/MMS messages and voice communications sent by or on behalf of Velatura, delivered through Aesthetic Record, LeadAR, telecommunications carriers, or another service provider acting for Velatura. Voice calls use (813) 686-6536 and text messages use (813) 686-7144, both managed through Aesthetic Record.

2. Message types

Depending on your relationship with Velatura and the consent you provide, messages may include:

• appointment requests, confirmations, reminders, changes, and check-in instructions;
• administrative responses, account or security notices, and service updates;
• generic, nonurgent care-related instructions or follow-up appropriate for the selected channel; and
• marketing or promotional messages only when you separately and affirmatively opt in.

Appointment, care, account, and security messages will not be combined with coupons, promotions, product offers, referrals, or other marketing. Marketing messages, if any, will be sent separately under documented marketing consent.

3. How you opt in

Sending Velatura a one-to-one text authorizes only conversational replies reasonably related to that inquiry; it does not enroll you in a recurring service or marketing program. Recurring service messages require a separate affirmative opt-in, such as actively selecting an unselected SMS preference in Aesthetic Record, sending a disclosed enrollment keyword, or completing a clear electronic consent presented by Velatura. A preselected or default setting and providing a mobile number by itself are not consent. Your consent applies only to Velatura, the disclosed message purpose, and the number you provide.

4. Marketing and automated technology

If Velatura sends recurring promotional texts or marketing calls using automated dialing or selection technology, an artificial or prerecorded voice, an AI-generated voice, or prerecorded voicemail, Velatura will first obtain the prior express written consent required by applicable law. That consent will identify Velatura, the authorized number, the message purpose, and the technology covered. Consent to marketing is not a condition of purchasing goods or services, booking an appointment, or receiving treatment.

5. Frequency and charges

Message frequency varies and message and data rates may apply. Frequency depends on appointments, requests, account activity, and any program you affirmatively join. Velatura does not charge a separate fee for text messages.

6. Opting out and revoking consent

You may revoke consent at any time. Reply STOP, END, CANCEL, UNSUBSCRIBE, QUIT, REVOKE, or OPT OUT, or clearly express the request by text, email, voicemail, or during a call. We will honor a reasonable request as soon as practicable and, when applicable, no later than 10 business days after receipt. We may send one nonpromotional message confirming your SMS opt-out. No further text messages will be sent unless you subsequently provide valid consent or re-enroll. Aesthetic Record may apply a text opt-out to all SMS categories, including appointment reminders. Velatura may use a legally permitted non-SMS channel for necessary appointment, transaction, account, legal, or safety communications.

Where supported, you may reply START or ENROLL to request re-enrollment, but messages will resume only after a valid affirmative opt-in for the disclosed message type.

7. Help and support

Reply HELP, email info@velaturaaesthetics.com, call (813) 686-6536, or text (813) 686-7144.

8. Privacy and mobile-data protection

Mobile numbers, text-messaging originator opt-in data, and messaging consent will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. Service providers may process this information only to operate Velatura communications on our behalf or as required by law. Additional information appears in our Privacy Policy and, when applicable, our Notice of Privacy Practices.

9. Voice calls and do-not-call requests

Velatura may place or receive live calls through Aesthetic Record, LeadAR, or another service provider for appointment, administrative, account, or nonurgent care-related purposes. Calling us or requesting a callback authorizes a response to that request only; it does not authorize ongoing telemarketing. Promotional calls will be made only as permitted by federal and Florida law. Velatura honors do-not-call requests and other reasonable requests to stop calls. Where required, callers will identify Velatura and the purpose of the call, use accurate caller identification, and provide a working callback method.

10. Call recording and analytics

Aesthetic Record or a related service may offer call tracking, analytics, and optional call recording. Velatura will not record a call without first giving the notice and requesting the consent required by applicable law. You may decline and request another available communication method. This policy is not consent to call recording. Call metadata and any authorized recording are handled under the Privacy Policy and, when applicable, the Notice of Privacy Practices.

11. Sensitive information and emergencies

Text, voicemail, and ordinary telephone channels may not be fully secure and are not monitored continuously. Do not send photographs, diagnoses, medication lists, lab results, payment-card numbers, or other sensitive information — use the Aesthetic Record client portal or the clinical method Velatura provides. Never use these channels for emergencies. Call 911 or seek immediate emergency care for a medical emergency.

12. Delivery, eligibility, and number changes

Carriers are not liable for delayed or undelivered messages or calls. Delivery is not guaranteed. You must be at least 18 years old and the subscriber or customary user of the number provided. Notify Velatura before your number is reassigned or is no longer yours.

13. Changes

We may update these terms by posting a revised version. Material changes to a recurring messaging program will be communicated as required by law.

Contact us

Questions or requests may be sent to info@velaturaaesthetics.com, by calling (813) 686-6536, or by texting (813) 686-7144. Calls and text messages are routed through Aesthetic Record. Existing patients may use the Aesthetic Record client portal for secure, nonurgent messages. Do not send or leave urgent or detailed medical information by public email, text, voicemail, or ordinary telephone.